Return & Exchange Policy

At Teleclick.pk, we want you to have a smooth and satisfying shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, you may be eligible for a return or exchange according to the following terms.

1. Eligibility for Return or Exchange

A product may be eligible for return or exchange if:

• You received the wrong product.
• The product arrived damaged or defective.
• Your order is incomplete or missing an item.
• The product received does not match the description or order details.

2. Return Request Period

Customers should contact Teleclick.pk customer support as soon as possible after receiving their order. Return or exchange requests submitted after the applicable time period may not be accepted.

3. Product Condition

Products must be returned in their original condition, packaging, and accessories where applicable. Products that have been used, damaged, altered, or returned without the original packaging may not qualify for return or exchange.

4. Proof of Purchase

Customers may be required to provide their order number, proof of purchase, photographs, or videos showing the issue with the product.

5. Exchange

If your return is approved, we may offer a replacement or exchange, subject to product availability. If the same product is unavailable, an alternative solution may be offered.

6. Refunds

Where applicable, an approved refund will be processed according to the payment method and circumstances of the order. Processing times may vary depending on the payment provider or financial institution.

7. Non-Returnable Products

Certain products may not be eligible for return or exchange due to their nature, hygiene requirements, opened packaging, or other applicable restrictions. Such conditions may be mentioned on the relevant product page.

8. Return Shipping

If the return is due to an incorrect, damaged, or defective product received from Teleclick.pk, we will review the case and provide appropriate instructions regarding return shipping. For other reasons, return shipping costs may be the customer's responsibility.

9. Inspection

All return and exchange requests are subject to verification and inspection. Teleclick.pk reserves the right to approve or reject a request based on the condition of the product and the applicable policy.

10. Contact Us

To request a return or exchange, please contact the Teleclick.pk customer support team with your order details and a description of the issue.